Refund & Cancellation Policy
Last updated: 2026
1. What this covers
This policy applies to paid subscriptions and plan entitlements purchased directly on by brokers, builders, bankers and service providers (for example, listing tiers, premium profile placement, or a Vastu premium report unlock). It does not cover money exchanged between users — booking tokens, site-visit deposits, rent, EMIs or vendor quotations are agreed directly between the parties involved; records these figures for visibility but does not hold or process them.
2. Cancelling a subscription
A subscription can be cancelled from the account's billing settings at any time. Cancelling stops the next renewal charge; it does not automatically reverse charges already billed for the current cycle unless stated otherwise at the time of purchase.
3. Requesting a refund
To request a refund for a billing error, duplicate charge, or a service issue, contact support@sitesnsign.com with the invoice or transaction reference. Approved refunds are processed back to the original payment method through our payment partner; timelines depend on that partner's own processing schedule and are communicated once a refund is approved.
4. Disputes
If a refund request is declined and you believe this is incorrect, you may escalate through our Grievance Redressal process.
5. Changes
This policy may be updated as billing plans evolve. Material changes will be reflected on this page.